Terms of service

Effective Date: 2026.08.17

Last Updated: 2026.8.17

These Terms of Service (“Terms”) govern your access to and use of the CritCast official website, services, and all hardware products purchased through our Shopify store. By browsing our website, placing an order, or using our products, you agree to be legally bound by these Terms and our Privacy Policy as well as Return & Refund Policy. Please read these terms carefully before using our services.

1. General Agreement

This website and all products offered are owned and operated by CritCast. All services, transactions, and product usages are subject to these Terms. We reserve the right to update, modify, or replace these Terms at any time without prior notice. Continued use of our website and products after updates constitutes acceptance of the latest terms.

2. Eligibility & User Qualifications

By purchasing our products, you confirm that you are at least 18 years of age or accessing this site under the supervision of a legal guardian. Our products are designed for adult game content creators and individual consumers. Commercial usage, resale, or bulk distribution without official authorization is strictly prohibited.

3. Product Information & Accuracy

We strive to ensure that all product descriptions, specifications, images, features, and functional introductions displayed on our Shopify store are accurate and complete. However, minor technical updates, firmware optimizations, or parameter adjustments may occur without prior notice. We do not warrant that all content on the website is completely error-free, exhaustive, or current at all times.

Product images are for reference only. Slight differences in color, appearance, or packaging due to manufacturing batches or display devices do not affect product functionality and are not considered quality defects.

4. Pricing & Payment Terms

All product prices displayed on our store are final prices excluding shipping fees and applicable taxes. We reserve the right to adjust product pricing, promotion rules, and shipping policies at any time.

You agree to provide valid and accurate payment information and complete all payment procedures legally. All transactions are processed through secure third-party payment gateways supported by Shopify. We are not responsible for any payment failure, transaction delay, or fund disputes caused by third-party payment platforms.

5. Order Acceptance & Fulfillment

Submitting an order constitutes a purchase request. We reserve the right to accept, decline, or cancel any order for reasonable reasons, including but not limited to incorrect pricing information, out-of-stock inventory, suspected fraudulent transactions, or violation of purchase terms.

After your order is confirmed and payment is completed, we will arrange product inspection, packaging, and delivery according to standard processing timeframes. Delivery time is an estimated reference only and may be affected by logistics delays, customs clearance, or regional transportation restrictions.

6. Shipping & Customs Responsibility

Customers are responsible for understanding local import regulations, customs duties, taxes, and any additional fees incurred during international shipping. We are not liable for customs detention, tax charges, or delivery delays caused by local policy restrictions.

Risk of product loss or damage transfers to the customer once the item is shipped from our warehouse.

7. Return, Refund & Warranty Rules

All return and refund behaviors must comply with our official Return & Refund Policy. We support a 7-day no-reason return policy and official quality warranty services for qualified products.

Any unauthorized disassembly, modification, firmware flashing, overclocking, or human-induced damage will void the product warranty and return eligibility. We reserve the final right of judgment for product damage identification and after-sales processing.

8. Intellectual Property Rights

All intellectual property on this website, including but not limited to logos, trademarks, text content, pictures, videos, technical descriptions, and design structures, belongs exclusively to CritCast. No individual or organization may copy, reproduce, distribute, modify, or use our intellectual property for commercial purposes without written official authorization.

Users may not upload illegal, infringing, abusive, or harmful content through our store comment and feedback systems. We have the right to delete improper content and restrict user access if violations occur.

9. User Conduct & Prohibited Activities

When using our website and products, you agree not to:

1、Violate local laws, regulations, and cross-border e-commerce rules;

2、Use our products for illegal streaming, piracy, unauthorized recording, or infringing third-party copyright;

3、Attempt to crack, reverse engineer, decompile, or modify product hardware and firmware systems;

4、Launch malicious attacks, interfere with website operation, or disrupt normal store transaction processes.

10. Limitation of Liability

Our hardware devices are designed for legal game streaming and personal recording scenarios. We are not liable for any illegal use, copyright infringement, or economic losses caused by improper user operation.

We shall not be responsible for any indirect loss, incidental loss, data loss, or profit loss arising from product use or website access, within the scope permitted by law.

11. Third-Party Platforms

Our store is built on the Shopify e-commerce platform. We may use third-party services including payment processing, logistics tracking, and data analytics. We do not control third-party platforms and are not liable for their service quality, security policies, and operational rules.

12. Privacy Protection

Your use of our services is subject to ourPrivacy Policy. By agreeing to these Terms, you also consent to our collection and usage of your personal information in accordance with the Privacy Policy.

13. Policy Revision & Termination

We may revise these Terms periodically. Updated terms will be published on this page with a new update date. Continued use of the website and products after updates represents your acceptance of the revised Terms.

14. Governing Law

These Terms shall be governed by the laws of the People’s Republic of China, excluding conflict of law rules. Any disputes arising from store usage and product transactions shall be settled through friendly negotiation; if negotiation fails, disputes shall be submitted to the local competent court where our company is located.

15. Contact Information

Email: mergextek@gmail.com

Address: No. 3756 Nanhuan Road, Binjiang District, Hangzhou, Zhejiang Province, P.R.China